Privacy Policy

OperaSana Pty. Ltd., located at Sneeuwberglaan 11, 6291HB Vaals, is responsible for processing personal data as outlined in this privacy statement.

Contact details:

www.operasana.eu | Sneeuwberglaan 11, 6291HB | +31 085 06 05 161

Collection and Use of Personal Data

Personal data refers to any information that can identify or contact an individual. You may be asked to provide personal data when contacting OperaSana Pty. Ltd. or its affiliates. OperaSana Pty. Ltd. and its partners may share and use this personal data in accordance with this Privacy Policy. This data may be combined with other information to enhance our products, services, materials, and advertising.

You are not obligated to provide personal data upon request. However, should you choose not to, we may be unable to provide certain products, services, or answers to your inquiries.

Types of Personal Data Collected

OperaSana Pty. Ltd. may collect various types of personal data when you:

  • Create an OperaSana ID,
  • Request credit for trade transactions,
  • Purchase a product,
  • Register for a course, or
  • Participate in an online survey.

Collected data may include your name, postal address, phone number, email address, contact preferences, credit card information, and other information pertinent to your transaction or service engagement. OperaSana Pty. Ltd. also processes personal data when you use our services or provide it directly to us. Below is an overview of personal data that may be collected:

  • First and last name
  • Gender
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Bank details
  • Company details

Usage of Personal Data

The collected data is used for the following purposes:

  • Sending product announcements, updates, and upcoming OperaSana Pty. Ltd. events. If you prefer not to receive such communications, you may opt out at any time.
  • Improving our products, services, and communications with customers, and for fraud prevention purposes.
  • Confirming identity, managing user accounts, and determining appropriate services.
  • Important notifications regarding purchases, changes to terms, and policies, which are integral to your interactions with OperaSana Pty. Ltd.
  • Internal purposes, such as audits, data analysis, and research, to enhance our offerings.
  • If you participate in a sweepstake or promotion, we may use the data provided to manage these programs.

All aforementioned personal data will be stored for a period of 7 years, regardless of the nature or reason. If you are an employee or ambassador of OperaSana Pty. Ltd., this period will be extended by one year, unless you have been deregistered as an employee or ambassador. Your personal data will be stored for a maximum of 7 years after deregistration. This is with regard to the legally required administration.

Collection and Use of Non-Personal Data

OperaSana Pty. Ltd. also collects data that cannot be directly linked to an individual. We may gather, use, transfer, and publicly disclose non-personal data for any purpose. Examples include user behavior, geographic location, and time zone information to enhance our understanding of customer behavior and improve our services.

Combining Non-Personal Data with Personal Data

If non-personal data is combined with personal data, the combined data will be treated as personal data for as long as it remains combined.

Special or Sensitive Personal Data

Our website and services do not intend to collect data about visitors under the age of 16 without parental consent. We encourage parents to monitor their children's online activity. If you believe we have collected personal data of a minor without parental consent, please contact us at info@operasana.eu, and we will delete this information.

Purpose and Legal Basis for Processing Personal Data

  • OperaSana Pty. Ltd. processes personal data for the following purposes:
  • To send newsletters or promotional materials.
  • To contact you if necessary to provide our services.
  • To inform you of changes to our services.
  • To meet legal obligations, including tax filings.

OperaSana Pty. Ltd. does not make any decisions based solely on automated processing that may have significant consequences for individuals. This includes decisions made by computer programs or systems without human intervention.

Cookies and Other Technologies

OperaSana Pty. Ltd.'s websites, online services, emails, and advertisements may use cookies and other technologies such as pixel tags and web beacons to gain insight into user behavior, see which parts of our websites are visited, and measure the effectiveness of advertisements. Data collected by cookies and other technologies is generally considered non-personal.

OperaSana Pty. Ltd. and its partners may use cookies and other technologies to personalize data, save preferences, and enhance your experience. Disabling cookies may limit some features on the OperaSana Pty. Ltd. website.

Disclosure to Third Parties

  • Service Providers: OperaSana Pty. Ltd. shares personal data with companies that provide services such as information processing, customer management, and product delivery. These companies are required to protect your data and may operate in any location where OperaSana Pty. Ltd. is active.
  • Others: In certain circumstances, OperaSana Pty. Ltd. may disclose personal data to comply with legal obligations or to protect the rights, property, or safety of OperaSana Pty. Ltd., its users, or others. In the event of a reorganization, merger, or sale, personal data may be transferred to the relevant third parties.

Security of Personal Data

OperaSana Pty. Ltd. takes the security of your data seriously, employing measures such as TLS encryption and restricted access to prevent misuse, unauthorized access, or unauthorized disclosure.

If you participate in a forum or social network, personal data you share may be visible to others and read, collected, or used by them. Exercise caution when using these features.

Retention of Personal Data

Personal data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Typically, personal data is stored for seven years.

Access to Your Personal Data

You have the right to access, correct, or delete your personal data. Additionally, you may withdraw consent or object to data processing and request data portability. Requests should be directed to info@operasana.eu. For identification purposes, please include a copy of your ID, with sensitive information blacked out.

Third-Party Websites and Services

OperaSana Pty. Ltd.'s websites, products, and services may link to third-party websites. Data collected by these third parties is governed by their privacy policies.

Questions about Privacy

If you have questions or complaints about OperaSana Pty. Ltd.'s Privacy Policy or data processing practices, contact us at info@operasana.eu. We will address any concerns promptly and assist with relevant complaints procedures if necessary.